Terms of Service

1. Provider details

HAFA LTD
269 Unit 7 Manthar Estate, Wellington Road, Handsworth, Birmingham, England, B20 2QQ, United Kingdom
Email: info@hafaa.co.uk
Phone: +44 20 3393 6833

2. Eligibility and authority

The Service is intended for business customers. By using the Service, you represent that you are acting on behalf of a business and that you have authority to bind the business to these Terms and any applicable order form or subscription agreement.

3. The Service

SDKECOMSOLUTION is designed to help ecommerce businesses centralize operational workflows including inventory management, order management, fulfilment workflows, shipping operations, marketplace integrations, and operational reporting.

4. Accounts and customer responsibilities

• You are responsible for maintaining the confidentiality of credentials and access methods.
• You must ensure information you provide is accurate and up to date.
• You are responsible for configuring and using the Service in compliance with applicable laws and marketplace requirements.
• You are responsible for ensuring you have the right to process and share any data you input or authorize via integrations.

5. Marketplace integrations and third-party dependencies

The Service may integrate with third-party marketplaces and services (including Amazon through the Selling Partner API (SP-API)). Your use of third-party services is subject to those third parties’ terms and policies. Third-party availability and functionality may change and may impact the Service’s ability to provide certain features.

HAFA LTD does not claim Amazon endorsement, certification, or partnership unless separately authorized.

6. Authorization and scope

For connected marketplaces, you authorize the Service to access applicable data and perform actions you have approved through the marketplace’s authorization mechanisms (for example OAuth). You can revoke authorization where the marketplace permits; revocation will limit or stop integration functionality.

7. Acceptable use

You agree not to:

• Use the Service for unlawful purposes or to violate applicable laws.
• Attempt to gain unauthorized access to systems, accounts, or data.
• Interfere with or disrupt the Service, including by introducing malware.
• Reverse engineer the Service except where permitted by law.
• Use the Service to process data you do not have a lawful right to process.

8. Intellectual property

The Service, website, and associated content are owned by HAFA LTD or its licensors. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription term, subject to these Terms.

9. Fees and payment

Fees, billing terms, and any implementation services are described in an order form, quote, or subscription agreement agreed between the parties. Unless otherwise agreed, fees are non-refundable except where required by law.

10. Availability and changes

We aim to provide a reliable service, but availability may be affected by maintenance, updates, third-party dependencies, or events outside our control. We may modify or update the Service to improve functionality, security, or compliance.

11. Termination

Either party may terminate according to the applicable order form or subscription agreement. We may suspend or terminate access if you materially breach these Terms, if required by law, or to protect the security of the Service.

12. Privacy and data protection

Our Privacy Policy explains how we process personal data. Customers may be responsible for providing their own privacy notices to their end customers as required by law.

13. Disclaimers

The Service is provided on an “as is” and “as available” basis to the extent permitted by law. We do not warrant that the Service will be uninterrupted or error-free, or that it will meet all specific business requirements.

14. Limitation of liability

To the maximum extent permitted by law, HAFA LTD will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill arising from or related to the Service.

Nothing in these Terms limits liability that cannot be limited under applicable law (for example, liability for fraud or for death/personal injury caused by negligence).

15. Governing law

Unless agreed otherwise in writing, these Terms are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction over disputes arising from or related to these Terms, subject to mandatory consumer protections where applicable (if any).

16. Contact

Questions about these Terms can be sent to info@hafaa.co.uk.